John O’Sullivan (Episode 1)

In the inaugural episode, host Carol Ross interviews the remarkable General Manager of the Four Seasons Resort in Punta Mita, Mexico. John O’Sullivan: poet, artist, traveler and management guru reveals his compassionate, and innovative leadership philosophy. Through heartfelt anecdotes and insightful reflection, the witty Irish hotelier offers a profound glimpse into what motivates us as employees and managers.

To John, “failure is one step on the way to success.” With this in mind, he has established a zero blame culture at his hotel because he believes that providing a safe space for his employees to express their creativity is fundamental to success in any organization. The trust John places in his employees is earnestly reciprocated due to his emphasis on managerial consistency, articulated boundaries, and apolitical communication. All of these concepts are parsed in depth on this episode.

For more information on John, please visit his website:

Booking information for The Four Seasons in Punta Mita can be found here:


Guest Contact Information:


Leave a Comment